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Citizen Complaint Process FAQs
What is a complaint?
A complaint is an expression of formal discontent or accusation made in a written or verbal form that alleges illegal activity, misconduct, or a violation of rules or regulations of the police department.
Can I talk to a Police supervisor about my complaint?
YES. Police supervisors will speak to you about a complaint. It is not a requirement for you to make a written complaint.
Does the complaint process address guilt or innocence?
NO. The complaint process is not intended to address an expression of dissatisfaction that SOLELY addresses guilt or innocence. That will be determined by a court of law. The complaint process will have NO impact upon pending court action.
How is my complaint investigated?
The complaint is assigned to a police supervisor for investigation. This could be the first line supervisor of the involved employee, or a special investigator. Upon completion of the investigation, a recommendation is made by the commanding officer of the involved employee to the Chief of Police for disposition. The Chief of Police may concur with the recommendation, modify the disposition or order further investigation.
Will I be notified of the disposition?
YES. You will be notified of the disposition in writing. This process from beginning to end can take a number of months to complete depending on the complexity of the investigation.
What happens if an employee is found to have acted wrongfully?
Aside from arrests arising out of criminal conduct, an employee may be subjected to administrative disciplinary action.
Where do I file my complaint?
You may present your complaint in person at the police department; file an electronic complaint via the Internet; or mail your complaint to the Milton Police Department 101 Federal Street, Milton, DE 19968; or you may call the police department at (302) 684-8547.
How do I complete the complaint form?
Include on the complaint form your name, address and phone number. Although the Milton Police Department does accept anonymous complaints, if you identify yourself, then you will be informed of the disposition of your complaint. Include in your complaint a statement in which you state the facts surrounding your complaint, to include the names and addresses of witnesses, names of officers and any additional information that would assist in a speedy investigation.